Your questions, answered

Homebird provides home care across Northern Mauritius, with no travel charge. We do travel further for a small charge, so if you are outside the north, message us on WhatsApp and we will give you a straight answer.

Homebird offers four main types of care: Companion and Daily Care, Personal Care and Hygiene, Day and Night Care, and Live-In and Specialist Care. This ranges from a friendly daily visit through to round-the-clock support. Which grade of carer your family needs depends on the care itself, and we explain each grade on our price list.

Homebird's care starts from Rs 350 per hour for companionship, with monthly packages for fuller support. Day Care packages start from around Rs 39,000 a month and Live-In care from around Rs 78,000 a month, both including free pharmacy pickup. The final cost depends on the level of care, the location and your loved one's needs, and we always begin with a free consultation. Please visit our 2026 Pricing Guide for more details

Yes. Every Homebird carer is trained and background-checked before they join us, and chosen as carefully as if they were joining our own family. We work with four grades of carer, from companion carers through to registered nurses, and Care Director decides which grade your family needs. Everyone is supported by our team with ongoing supervision. See this article for more details.

That depends on what your family needs. We work with four grades of carer: companion carers, trained carers, health care assistants and registered nurses. Keeshan, our Care Operations Director, decides which grade is right at the first visit and writes it into the care plan. It is a clinical decision, not a sales one, and each grade is explained on our price list.

Our carers speak Creole, French and English, and some speak Bhojpuri or Hindi. Tell us which language your loved one is most comfortable in and we will match accordingly. Being able to talk easily matters more than most families expect, particularly for someone living with dementia, who often returns to the language they grew up with.

Yes, and you should. For personal care in particular, many people feel more comfortable with a carer of the same sex, and there is nothing awkward about saying so. Tell us at the first visit and we will match accordingly.

Yes. Homebird provides live-in care, where a carer becomes part of the household, as well as round-the-clock day and night care with proper handovers between shifts. Live-in placements include relief cover for your carer's days off, and you will meet both carers before care begins. The family provides a private room and meals for a live-in carer.

Yes. Homebird provides specialist care for people living with dementia and Alzheimer's, delivered with the patience, routine and gentle understanding these conditions need. This care is given by a health care assistant rather than a companion carer, which is reflected in the rate.

Yes. Homebird provides recovery and post-surgery care at home, helping your loved one regain strength and confidence safely as they move from hospital back to home.

Homebird collects and delivers medication to your loved one's door, on time, so it is one less thing for the family to manage. Up to four collections a month are included with Day Care and Live-In packages, and any beyond that are charged at our standard rate.

Wherever possible, yes. Homebird matches a consistent carer to each client so that trust and familiarity have time to grow, which matters especially for older people and those living with dementia. When your carer is unwell or on leave, we send someone who already knows the care plan.

Getting started is simple. Message Homebird on WhatsApp or email hello@homebird.mufor a free, no-obligation consultation. We talk through your loved one's needs, agree a care plan, and carefully match the right carer.

Usually within a few days. Most families come to us after a fall, a hospital discharge or a diagnosis, so we know it is rarely planned far ahead. If it is urgent, say so when you message and we will tell you honestly what we can arrange and when. We would rather be straight with you than promise a carer we cannot properly match.

Yes, and many of our enquiries come from families abroad. We handle everything on the ground: the first visit, the care plan, the carer and the day-to-day. You will receive a written update each week with photographs, so you know how your mother or father is doing without having to ring at odd hours. Payment can be arranged from overseas.

Yes. Homebird offers a free, no-obligation consultation for every family. It is the best place to start, and there is no pressure to commit.